Deliveries & Returns

Deliveries

• Shipping via USPS Priority Mail & Express.
• USPS Priority Express is overnight.
• Priority Mail packages will arrive within 2-3 days of shipment (in continental US).

Exchanges

• We offer free exchanges for the entire lifetime of the product. 
• Please contact us with an order number.
• We will e-mail you a pre-paid return label.
• We can only exchange within the same style.

Returns

• We hope you love your Sweetflexx. But if for any reason you’re not entirely satisfied, it’s super simple to return with our 30 day returns policy.
• Within 30 days of receiving your Sweetflexx, simply send back the items that you want to return and we will replace them or refund the amount you paid for the item. You are responsible for the cost of shipping the item back to us. 
• Once received, we will refund you through your original payment method.

Christmas returns

• If you're buying gifts early, we extend the returns eligibility period for orders placed between 1st of November and 9th of December; these may be returned up until 9th of January. orders placed after 9th of December are subject to our standard 30 days return policy.